Welcome to Loop.
These Terms of Use ("Terms") govern your access to and use of Loop, including the Loop mobile applications, website, services, features, content, and related products (collectively, the "Platform").
Loop is operated by Loop Labs LLC, a Tennessee limited liability company ("Loop," "we," "us," or "our").
By creating an account, accessing, or using Loop, you agree to these Terms. If you do not agree, you may not use the Platform.
You must be at least 13 years old, or the minimum legal age required to use online services in your jurisdiction, to create or maintain a Loop account.
You are responsible for:
You may maintain multiple Loop accounts, provided that each account:
You may change your username where the Platform permits.
You may not sell, rent, lease, transfer, or otherwise give another person control of your Loop account.
Loop may require additional verification information where reasonably necessary to prevent fraud, abuse, impersonation, or payment-related misconduct.
You agree to use Loop lawfully and in accordance with these Terms.
You may not use Loop to:
Loop may investigate suspected violations and take appropriate action under these Terms.
Loop may provide users with non-monetary platform utility units called "Boosts."
Boosts are designed to provide additional algorithmic visibility to music on Loop.
Loop's recommendation and discovery systems may evaluate multiple factors when determining the visibility of a song. These factors may include, among other things:
The non-Boost factors may contribute up to approximately 75 points within Loop's scoring framework.
Boosts may contribute up to an additional 25 points.
Accordingly, a song may receive a maximum possible score of 100 points under this framework.
A song may receive up to 25 Boost points per day.
Boosts applied to a song are generally effective for approximately 48 hours and then expire from the song's active Boost calculation.
Users may Boost their own songs or songs uploaded by other users.
Once a song has reached its maximum Boost contribution for the applicable period, additional Boosts may not increase the song's score for that period.
Boosts:
Unused Boosts do not expire unless otherwise expressly stated by Loop.
Loop may remove, cancel, reduce, or invalidate Boosts associated with fraudulent, artificial, manipulated, or otherwise prohibited activity.
Loop does not guarantee that using Boosts will result in any particular number of listeners, streams, followers, engagement, earnings, rankings, or other results.
Loop may modify its Boost system, including the scoring methodology, availability, limits, or functionality, in accordance with these Terms.
Loop allows users to upload, post, submit, transmit, or otherwise provide content, including:
Collectively, this is referred to as "User Content."
You retain ownership of your User Content, subject to the rights and licenses granted to Loop under these Terms.
By uploading or submitting User Content to Loop, you grant Loop a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, copy, process, encode, modify as technically necessary, distribute, display, publicly perform, communicate, stream, index, cache, recommend, promote, advertise, and otherwise use your User Content as reasonably necessary to:
This license includes permission for Loop to:
The license generally continues while your User Content remains available on Loop.
If you delete User Content or your account, Loop may continue to retain or use copies where reasonably necessary for:
Loop does not acquire ownership of your User Content merely because you upload it.
If you upload music to Loop, you represent and warrant that you own or control all rights necessary to upload, distribute, stream, display, promote, monetize, and otherwise use the music on Loop.
This includes, where applicable, rights relating to:
You may not upload music that you do not have the legal authority to use.
If you identify collaborators or contributors and assign ownership or revenue percentages to them through Loop, you represent and warrant that:
Loop is not responsible for determining ownership disputes between artists, collaborators, producers, songwriters, labels, publishers, or other rights holders.
You may not upload the same song to Loop more than once.
Loop may remove duplicate uploads.
Loop respects intellectual property rights.
If Loop receives a copyright complaint concerning User Content, Loop may investigate the complaint.
In ordinary circumstances, Loop may temporarily restrict, disable, or remove access to the disputed content while investigating.
Loop may notify the applicable artist or uploader and provide an opportunity to respond or appeal before permanent removal where appropriate.
Users may appeal a copyright-related removal before permanent removal in ordinary cases.
However, Loop may immediately disable or remove content, restrict an account, or suspend or terminate an account where Loop reasonably believes that:
Copyright complaints and takedown notices may be submitted to: copyright@loopapp.com
Loop may maintain records of copyright complaints and enforcement actions as reasonably necessary.
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Loop Labs LLC, its affiliates, officers, directors, employees, contractors, agents, partners, and service providers from and against claims, liabilities, damages, losses, costs, expenses, settlements, judgments, investigations, and reasonable legal fees arising out of or relating to:
This includes claims arising from false or inaccurate representations regarding your ownership or authority to upload content.
Loop may provide multiple monetary systems.
These may include:
Upload Credits may be purchased with real money or earned through qualifying listening challenges or Platform activities.
Upload Credits are separate from Boosts and other non-monetary Platform utilities.
Users may purchase songs or other eligible content using real money.
Song purchases are subject to the applicable pricing displayed at the time of purchase.
Users may earn real money by completing qualifying listening challenges.
Each challenge will display its applicable payout and requirements.
Loop may change future challenge requirements, payout amounts, eligibility requirements, or availability.
No particular amount of listener earnings is guaranteed.
Artists may earn real money through eligible monetization systems on Loop.
Artist earnings may be affected by:
Loop may generate advertising revenue through advertisements displayed or delivered in connection with music, listening activity, or other content on the Platform.
For eligible advertising revenue attributable to an artist's music or other monetized content:
For purposes of this section, "Net Advertising Revenue" means advertising revenue actually received by Loop that is attributable to applicable monetized activity, after applicable third-party advertising fees, payment processing fees, refunds, chargebacks, taxes, invalid-activity adjustments, and other directly attributable deductions.
Where a song has approved collaborators or other rights holders with percentage ownership or revenue allocations entered through Loop, the artist's 70% share may be divided among those parties according to the applicable percentages provided by the uploader and accepted through the Platform.
Loop does not guarantee any particular amount of advertising revenue, number of advertisements, advertising rate, number of monetized plays, or minimum earnings.
Advertising revenue may vary based on factors including advertising demand, impressions, geographic location, user activity, advertiser rates, invalid or fraudulent activity, and third-party advertising systems.
Loop may make reasonable adjustments to earnings when advertising partners later reverse, correct, or adjust previously reported revenue.
The 70% artist / 30% Loop advertising revenue split applies only to the advertising revenue-sharing system described in this section and does not automatically apply to song purchases, Upload Credits, listener challenge rewards, Boosts, or other monetization systems unless expressly stated otherwise.
Artist earnings are subject to a 60-day holding period before becoming available for withdrawal.
For example, earnings accumulated between January 1 and January 31 will complete the 60-day holding period and become available for withdrawal on April 1, provided the balance meets the minimum withdrawal threshold and is otherwise eligible for payout.
The minimum withdrawal amount is $10.
Loop may require account verification before processing withdrawals.
Loop may hold or delay funds while investigating suspected:
Loop may deduct applicable chargebacks, refunds, fraud-related losses, or other amounts properly attributable to an account from available artist earnings.
If an account is terminated, Loop will not automatically forfeit legitimate earned funds solely because of termination. However, Loop may withhold or delay funds to the extent reasonably connected to suspected fraud, copyright violations, chargebacks, refunds, or legal claims, to the maximum extent permitted by law.
Unless otherwise required by applicable law, purchases of songs and Upload Credits are final and non-refundable.
Nothing in these Terms limits any refund or cancellation rights that cannot legally be waived.
Loop may issue refunds or credits at its discretion where appropriate.
If a payment is reversed, charged back, refunded, or otherwise invalidated, Loop may adjust the associated account balance or earnings.
Loop is a social platform and allows users to interact with one another.
Users may upload or post:
Loop may remove, restrict, hide, disable, or otherwise moderate content that Loop reasonably believes:
Loop may provide reporting and blocking tools.
Loop does not guarantee that all content violating these standards will be detected or removed.
You may not artificially manipulate activity on Loop.
Prohibited activity includes, without limitation:
Loop may investigate suspicious activity and may:
You may not:
Loop may remove accounts, names, artwork, or other materials that create a reasonable risk of impersonation or trademark infringement.
You may not:
You may not use Loop or its data to develop, train, operate, or improve a competing service where such use is not expressly authorized.
For ordinary violations of these Terms, Loop may use a three-strike enforcement system.
A strike generally expires after 90 days, provided no additional applicable violation occurs.
Users may appeal each strike one time.
After a user's third active strike, and after any applicable appeal has been denied or exhausted, Loop may terminate the account.
Loop may immediately suspend or terminate an account for serious violations, including:
If an account is terminated, the user may create another Loop account only if permitted by Loop and applicable law.
Any new account must use a different email address and artist name.
A user may not create a new account for the purpose of evading an active suspension, restriction, or enforcement action.
Loop may retain prior enforcement information and associate it with future accounts where reasonably necessary for fraud, abuse, security, or enforcement prevention.
You may delete your Loop account and content through available Platform features or by contacting Loop where applicable.
When an account is deleted, Loop will remove associated content from public access, including where applicable:
Where another user's playlist contains a deleted user's song, the deleted song may no longer be available through that playlist.
Loop may retain anonymous or aggregated statistics that cannot reasonably be used to identify you.
Loop may also retain information for legal, security, fraud prevention, financial, copyright, dispute resolution, or other legitimate purposes.
Deleted content may remain in active systems for up to approximately 90 days and may remain in backups for up to an additional 90 days, subject to legal, technical, and operational requirements.
Loop may use third-party services to operate the Platform.
These may include:
Your use of third-party services may be subject to those providers' separate terms, policies, and requirements.
Loop is not responsible for third-party services that it does not control.
To the maximum extent permitted by law, Loop is provided on an "AS IS" and "AS AVAILABLE" basis.
Loop does not guarantee that:
Loop may modify, suspend, discontinue, or replace Platform features at any time.
To the maximum extent permitted by law, Loop Labs LLC and its affiliates, officers, directors, employees, agents, contractors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to your use of Loop.
To the maximum extent permitted by law, Loop's total aggregate liability arising from or relating to the Platform or these Terms will not exceed the greater of:
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.
Before initiating arbitration or another legal proceeding, you agree to first attempt to resolve the dispute informally.
You must provide Loop with written notice describing the dispute and requested resolution.
Notice may be sent to: support@loopmusicstore.com
You and Loop will have 30 days to attempt informal resolution.
If the dispute is not resolved within 30 days, either party may require the dispute to be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable consumer arbitration rules.
Arbitration will be conducted on an individual basis.
You and Loop agree that disputes may not be brought as:
To the maximum extent permitted by law, you and Loop waive the right to participate in a class action against the other party.
Either party may bring an eligible individual claim in small claims court instead of arbitration if the claim qualifies under the applicable small claims court's jurisdictional requirements.
To the maximum extent permitted by law, you and Loop waive the right to a trial by jury for disputes covered by these Terms.
If any portion of this arbitration agreement is found unenforceable, the remaining portions will remain in effect to the maximum extent permitted by law, except where applicable law requires otherwise.
Loop may update these Terms from time to time.
When changes are material, Loop may provide notice through:
Where required, Loop may require you to affirmatively accept updated Terms before continuing to use certain features.
Your continued use of Loop after updated Terms become effective may constitute acceptance of the updated Terms.
Loop may make immediate changes where reasonably necessary for:
The "Last Updated" date at the beginning of these Terms indicates when these Terms were most recently revised.
If you provide suggestions, ideas, recommendations, or other feedback regarding Loop, you grant Loop the right to use that feedback without restriction or compensation to you.
Loop may use feedback to develop, improve, modify, or market the Platform.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
These Terms, together with any additional terms or policies expressly incorporated into them, constitute the entire agreement between you and Loop regarding your use of the Platform.
These Terms replace prior agreements or understandings concerning the same subject matter unless otherwise expressly stated.
Loop's failure to enforce any provision of these Terms does not constitute a waiver of that provision or Loop's right to enforce it later.
Loop Labs LLC
For general support: support@loopmusicstore.com
For copyright complaints: copyright@loopapp.com
By using Loop, you acknowledge that you have read, understood, and agreed to these Terms of Use.
Loop Labs LLC ("Loop," "we," "us," or "our") operates the Loop mobile applications, website, and related services (collectively, the "Platform").
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use Loop.
By using Loop, you acknowledge the practices described in this Privacy Policy.
We collect information that you provide directly to us, information generated through your use of Loop, and information provided by certain third-party services that help us operate the Platform.
When you create or maintain a Loop account, we may collect:
Your city and state may be displayed as part of your public profile or used to provide location-related discovery features.
We do not display your precise or real-time location to other users.
Loop allows users to upload and share content.
Depending on the features you use, we may collect and store:
We use this information to operate the social, music discovery, distribution, recommendation, and monetization features of Loop.
We may collect information about how you interact with Loop, including:
This information helps us provide Platform functionality, personalize recommendations, measure performance, detect fraud and abuse, and improve Loop.
When you use Loop, we may automatically collect certain technical information, including:
We may use IP addresses and similar technical information for security, fraud prevention, abuse detection, analytics, approximate geographic information, and Platform operations.
Loop may collect location information in two different ways.
City and State
You may provide your city and state when creating or maintaining your account.
Your city and state may be used to:
Your city and state do not provide other users with your street address.
Optional Precise Location
Loop may request permission to access your device's precise location.
Precise location is optional.
If you grant permission, Loop may use your location to help you discover artists, music, or other content near you.
Loop does not publicly display your real-time precise location to other users.
You may disable location permissions through your device settings.
If Loop's use of precise location changes, we will provide applicable notices and request permissions where required by law.
Loop does not intentionally collect or store your full credit or debit card number through its own systems.
Payments may be processed through third-party payment providers, including Stripe and platform payment systems such as Apple or Google where applicable.
Those providers may collect and process payment information according to their own privacy policies and terms.
Loop may receive information necessary to:
Loop may also receive or maintain information about your Loop earnings, balances, transactions, withdrawals, Upload Credits, purchases, and other financial activity on the Platform.
If Loop provides push notifications and you enable them, Loop may collect information necessary to deliver those notifications to your device, such as a device or push-notification identifier.
Notifications may include information relating to:
You can generally manage notification permissions through your device settings.
We may use information we collect to:
Loop uses information about how users interact with music and the Platform to provide discovery and recommendation features.
Depending on the feature, recommendation systems may consider information such as:
These systems are designed to help users discover music and artists.
Loop may change or improve its recommendation systems over time.
Loop may display advertisements through third-party advertising services, including Google AdMob.
Loop may initially use non-personalized advertising.
Non-personalized advertisements may use contextual information and limited technical information necessary for ad delivery, frequency management, measurement, security, and fraud prevention.
Loop may introduce personalized advertising in the future.
Where permitted by applicable law and platform requirements, personalized advertising may use information such as:
Loop will provide applicable controls, notices, and consent mechanisms where required.
On iOS, certain forms of cross-app or cross-website tracking for advertising purposes may require permission through Apple's App Tracking Transparency framework.
Google also requires publishers using AdMob to maintain privacy disclosures covering data collection, sharing, and use associated with Google's advertising services.
Users may also have advertising controls available through their device settings or Google's advertising controls.
Loop may share eligible advertising revenue with artists according to the revenue-sharing terms described in the Loop Terms of Use.
The Privacy Policy does not change or establish the amount of any artist revenue share.
Information relating to advertising impressions, listening activity, monetized activity, invalid activity, and other relevant Platform activity may be used to calculate or verify advertising-related earnings.
Loop may share necessary information with advertising, analytics, payment, and fraud-prevention service providers to operate the advertising and earnings systems.
We may share information with third parties in the following circumstances.
We may share information with companies that help us operate Loop.
These may include:
These providers may process information according to their own terms and privacy policies.
Certain information is designed to be visible to other Loop users.
Depending on your use of the Platform, this may include:
We do not publicly display your precise or real-time location.
We may disclose information where reasonably necessary to:
If Loop is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
Loop may use analytics services, including Google Analytics, to understand how users interact with the Platform.
Analytics may help us understand:
Analytics information may include device, technical, usage, and interaction information.
We use analytics to improve Loop and understand Platform performance.
The Loop website may use cookies, pixels, local storage, SDKs, and similar technologies.
These technologies may be used for:
Third-party services used by Loop may also use cookies or similar technologies according to their own policies.
You may be able to control cookies through your browser settings.
Some features may not function properly if certain technologies are disabled.
We retain information for as long as reasonably necessary to:
When you delete your account, Loop will generally remove associated content from public access.
Loop may retain information in active systems for up to approximately 90 days and in backups for up to an additional 90 days, subject to legal, technical, security, financial, and operational requirements.
Loop may retain information longer where reasonably necessary for:
Loop may retain anonymous or aggregated information that cannot reasonably be used to identify you.
You may request deletion of your Loop account and associated content.
When an account is deleted, Loop will generally remove associated public content, including where applicable:
Songs removed from Loop may also become unavailable in other users' playlists.
Deletion does not necessarily require Loop to immediately delete information that must be retained for legal, financial, security, fraud-prevention, copyright, or other legitimate purposes.
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
No internet-based service can guarantee absolute security.
You are responsible for maintaining the security of your account credentials and should notify Loop if you believe your account has been compromised.
Loop is intended for users who are at least 13 years old, or the minimum legal age required to use online services in the applicable jurisdiction.
Loop does not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without the required authorization, we will take reasonable steps to delete that information.
Because Loop uses third-party services, including advertising and analytics providers, those services may have their own requirements relating to children's data.
Loop does not knowingly permit personalized advertising directed at children under 13.
Depending on where you live, you may have rights regarding your personal information.
These may include rights to:
The availability and scope of these rights depend on applicable law.
You may contact Loop using the information provided at the end of this Privacy Policy to exercise applicable rights.
Loop may need to verify your identity before fulfilling certain requests.
We will not discriminate against you for exercising privacy rights that are legally available to you.
Certain U.S. states provide residents with additional privacy rights.
Depending on your state and whether the applicable law applies to Loop, you may have additional rights relating to:
Loop will provide legally required notices, controls, and methods for exercising applicable rights.
Where required by applicable law, Loop will honor recognized universal opt-out mechanisms, such as Global Privacy Control, for applicable processing.
Google provides restricted data processing mechanisms for applicable U.S. privacy-law contexts, which can limit certain advertising personalization.
If you are a California resident, California law may provide additional rights regarding your personal information.
Depending on applicable law, these may include rights to:
Loop will not discriminate against you for exercising rights provided by applicable California law.
California residents may submit privacy requests using the contact information below.
Loop may need to verify your identity before processing a request.
Loop is operated from the United States.
If you access Loop from outside the United States, your information may be transferred to, stored in, or processed in the United States and other countries where Loop or its service providers operate.
Those countries may have data-protection laws that differ from the laws of your country.
Where required by applicable law, Loop will provide appropriate safeguards and rights relating to international transfers and processing.
For users in jurisdictions requiring consent for personalized advertising or certain cookies and similar technologies, Loop may provide applicable consent mechanisms before enabling those features.
Google states that publishers serving personalized ads to users in the European Economic Area, United Kingdom, and Switzerland are subject to additional consent requirements and must use an applicable certified consent-management platform.
Loop may contain links to third-party websites, services, applications, artists, or other destinations.
Loop does not control the privacy practices of third parties.
Your interactions with third-party services are governed by their own privacy policies and terms.
Third-party services currently or potentially used by Loop include:
This list may change as Loop develops.
Music and artist information may contain information about multiple individuals.
When you upload music, identify collaborators, assign ownership percentages, or provide other information concerning rights holders, you are responsible for ensuring that you have the authority to provide that information to Loop.
Loop may process this information to:
You should not provide personal information about another person unless you have a lawful basis or authorization to do so.
Information you voluntarily make public on Loop may be viewed, copied, shared, or otherwise accessed by other users.
Once information is publicly available, Loop cannot guarantee that third parties will not independently copy or preserve it.
You should consider this before posting information publicly.
Depending on the feature and applicable law, you may control certain information by:
Some information is necessary for Loop to provide certain services, so disabling or deleting certain information may affect Platform functionality.
Loop may update this Privacy Policy from time to time.
When changes are material, we may provide notice through:
The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.
Your continued use of Loop after an updated Privacy Policy becomes effective may constitute acceptance of the updated practices to the extent permitted by applicable law.
If you have questions about this Privacy Policy, your personal information, or privacy rights, contact us at:
Loop Labs LLC
General Support: support@loopmusicstore.com
Privacy Questions and Requests: support@loopmusicstore.com
Copyright: copyright@loopapp.com